We have a thorough quality control checking system with the manufacturer and at the warehouse. As with all fashion costume jewellery from time to time a fault may arise . If this occurs please report to firstname.lastname@example.org within 7 days after receipt of the goods.
A replacement item will be offered or a refund once inspected and agreed by the supplier. This will be processed providing the goods are returned in their original packaging and condition with the invoice number. You will be responsible for the cost of the postage to return the goods. This does not affect your statutory rights.